International Shipping & Export:We ship physical goods both domestically and internationally. International buyers are responsible for any applicable local customs fees, import duties, or taxes required by their destination country. Orders comply with all local and international export laws.
##Cancellation Policy
Order Cancellation Policy > You may cancel your order for a 100% full refund only if production has not yet begun (typically within 2 hours of placing your order). Because custom decal printing and weeding start quickly, once an item enters the production or printing queue, it can no longer be cancelled or modified.
Return Policy & Process
Return & Replacement Policy > Because every vinyl decal is custom-crafted to order based on your unique artwork, logos, and Original Characters (OCs), we cannot accept returns or exchanges for buyer’s remorse or incorrect user sizing.
##Damaged or Defective Items: > If your decal arrives damaged, misprinted, or defective, we will happily send a free replacement. To qualify:Contact us at [email protected] within 7 days of delivery.
Include your order number and clear photos of the damaged item(s) as they arrived.
Copyright
Legal, Intellectual Property & Shipping Restrictions > * Custom Artwork & Intellectual Property: By uploading images, logos, or Original Characters (OCs) to Decal Den, you certify that you own the rights to the artwork or have explicit permission to use it. Soft Bite Studio reserves the right to refuse or cancel any order containing unauthorized copyrighted, trademarked, or prohibited material.Terms and Conditions of PromotionsPromotions & Discount Terms
* Any promotional codes, coupon codes, or sales launched by Decal Den / Soft Bite Studio are valid only during their specified promotional window.*Discounts cannot be applied retroactively to past orders, cannot be combined with other offers unless explicitly stated, and hold no cash value.Soft Bite Studio reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
Contact Us →
Decal Den is operated by Soft Bite Studio. We’re here to help with your custom vinyl decals, orders, and questions!Email:
[email protected]
(Admin: [email protected]) →
Response Time: We typically reply within 24–48 hours.Business Address / Inquiries: Soft Bite Studio / Decal Den | Portland, OR
[email protected]
Frequently Asked Questions
### Who is Decal Den?
We are a small, fiercely independent indie studio ( https://SoftBite.Studio ) operating right out of Portland, Oregon. Every design, cut, and detail is handled in-house. If you're local, you'll probably see us at Furlandia, Kumoricon, PLUSH, and other awesome places around PDX. And we love spreading the love in the form of free stickers so don't be shy, say hi~♪!---### What is vinyl and how does it work?
Our physical decals are precision-crafted using high-grade adhesive vinyl. The process starts as digital artwork, which is translated into vector cutting paths. A specialized plotter uses a micro-blade to kiss-cut the design directly out of sheets of durable colored or metallic vinyl. We then weed away the excess background material manually, apply a low-tack transfer tape over the top, and leave you with a pristine, ready-to-peel graphic that you can slap onto laptops, car bumpers, water bottles, sketchbooks, or instrument cases.---### Is it weatherproof?
Yes. The vinyl we stock is specifically rated for outdoor durability, meaning it stands up to harsh UV rays, rain, snow, and daily wear without fading, peeling, or cracking.---### Do you cut NSFW designs?
Yes, we do—with a few hard boundaries. We support expressive, adult, and provocative art so long as the designs do not promote hate speech, harassment, or violate the safety and rights of others.---### Does my art have to be dirty?
Not at all. While we love a chaotic, edgy aesthetic, our catalog spans everything from clean, minimal iconography and rare Unicode glyphs to vibrant, high-energy punk illustration. Your style can be as polished or as raw as you want it to be.---### Who are the Chaos Bunnies?
They are the mascot spirit squad of our creative ecosystem channeling raw energy, DIY ethos, and a bit of rebellious mischief into everything we make. Think of them as the unofficial patrons of late-night coding sessions.> AwoooooOo
> Be careful! You're gonna start a howl!
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